Legal Center

Updated/Effective July 22, 2020

1. Acceptance of the Terms of Use Agreement

Welcome to the website of Rango Broadband (“Rango,” “we,” “our,” or “us”). This Terms of Use Agreement (“Agreement”) applies to a Rango Broadband residential and commercial Subscriber, visitor, and user (collectively, “Users,” “you,” or ”your”) who accesses or uses our official website for Rango and any branded websites ( collectively, “Sites”), and any Rango Internet service, including but not limited to high-speed broadband Internet access services, voice services, and other ancillary services to residential and commercial Subscribers in Nebraska, Colorado and Wyoming (collectively, “Services”). (We may use the term Subscribers separately from Users, where appropriate.) This Agreement is a legal contract between you and Rango, so it is important that you review these terms of use carefully before using the Rango Sites and Services. Your use of the Sites and Services indicates that you have read, understood, and agree to follow and be bound by this Agreement, which incorporates by reference our General Terms of Service Contract and Privacy Policy (collectively,” Service Agreements”). If you do not agree to this Agreement, do not access or use the Sites and Services. Any capitalized terms not defined in this Agreement will have the same meaning as defined in Rango’s Service Agreements.

Registration for the Sites and Services are offered and available to Users who are 18 years of age or older, and reside in the United States or any of its territories or possessions. The Sites and Services are not targeted to children under the age of 13, and the Sites and Services do not knowingly collect any Personal Information from children. By registering for or visiting the Sites and Services or submitting any Personal Information to the Sites or Services, you represent and warrant that you are of legal age to form a binding contract with Rango and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not register or submit any Personal Information to the Sites or Services.

2. Changes to the Rango Site

We may revise and update this Agreement from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Sites and Services thereafter.

Your continued use of the Sites and Services following the posting of revised terms and conditions means that you accept and agree to the changes, unless further steps are required by applicable law. You are expected to check the  Site from time to time so you are aware of any changes, as they are binding on you.

3. Your Access to the  Sites

We may choose to suspend your access to all or part of the Sites without advance notice and at any time, for violations of this Agreement, for any reason, or for no reason at all. We are not liable if for any reason all or any part of a Site is unavailable at any time or for any period.

To access the Sites or some of the resources each offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Sites and Services that all the information you provide on the Sites is correct, current and complete. You agree that all information you provide to register with this Site or otherwise, including but not limited to through the use of any interactive features on the Sites, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy. We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason.

4.  Sites and Services Content and Intellectual Property Rights

The Sites and Services and the entire contents, features and functionality of each (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) (“ Content”), are owned by , our licensors or other providers of such material and are protected by United States and international intellectual property or proprietary rights laws.  expressly reserves all rights in the Sites and  Content owned by and provided or licensed to .

This Agreement permits you to use the Sites and Services for your personal, non-commercial use only if you are a residential Customer. If you are a commercial Customer, on a commercial plan, this Agreement permits you to also use the Sites and Services for your professional and commercial use. Users must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Sites, except as authorized in writing by us.

If you wish to make any use of material on the Sites and Services other than that set out in this section, please address your request to: management@pcinv.com

“Rango,” “EV Holdings 1 LLC,” “ Internet,” “Internet Xpress,” and all related names, logos, product and service names, designs and slogans (“ Marks”) are trademarks of  or our Affiliates (defined as an entity that controls, is controlled by or is under common control with ) or licensors. You must not use the  Marks or other  intellectual property, including but not limited to copyrights, without the prior written permission of . All other names, logos, product and service names, designs, slogans, images, graphics, and sounds on this  Site are the trademarks, copyrighted material, or intellectual property of their respective owners.

5. DMCA Copyright Infringement Notification and Counter Notification Process

Just as  requires Users to respect our copyrights, and those of our Affiliates and Operational Service Providers and licensors, we respect the copyrights of others. If you believe in good faith that your copyrighted work has been reproduced, published or accessed on our Sites or Services without authorization in a way that constitutes copyright infringement, you may notify our Designated Copyright Agent via the following contact information and requirements:

Name of Service Provider: Rango Broadband

Name of Designated Agent: Dimitry Gershenson

Postal Address:  9501 W CLEARWATER AVE. KENNEWICK, WA 99336

Telephone Number: 509-591-0808

Email Address: management@pcinv.com

A. How to Provide Notification for Claims of Copyright Infringement

You must provide the following information to our Designated Agent in a written communication in the form required by the Digital Millennium Copyright Act (“DMCA”)(see above for contact information).

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Sites are covered by a single notification, a representative list of such works on the Sites;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit  to locate the material;
• Information reasonably sufficient to permit ’s Designated Agent to contact the complaining party, such as a postal address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
• The statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you send your claim via email, you must put “DMCA Infringement Notification” in the subject line of the email. The above address for ’s Designated Agent is intended only for notifications and any related correspondence regarding claims of copyright infringement for the Sites. Correspondence pertaining to other matters will not receive a response if sent to the above Designated Agent contact information.

We will remove or disable access to any posted content for which we have received a notice of claimed copyright infringement (or, more specifically, any notification in substantial conformance with the DMCA). United States law provides significant penalties for submitting a false or fraudulent claim of copyright infringement.

WE CAUTION YOU THAT IF YOU KNOWINGLY MISREPRESENT THAT ANY ONLINE CONTENT IS INFRINGING, YOU MAY BE SUBJECT TO SEVERE CIVIL PENALTIES. THESE INCLUDE MONETARY DAMAGES, COURT COSTS, AND ATTORNEY’S FEES INCURRED BY US, BY ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNER’S LICENSEE THAT IS INJURED AS A RESULT OF OUR RELYING UPON YOUR MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY.

If we have an accurate postal mail or email address, we will also send a notification to the User who posted the allegedly infringing content, informing him/her that the content was removed or access to it was blocked because of claimed copyright infringement. The User has a right to send us a counter-notice challenging our removal of the User’s content, as described below in subsection C.

We will terminate the privileges, membership and/or account of any User who repeatedly uses the Sites or Services to unlawfully transmit or post copyrighted content without a license, express consent, valid defense or fair use exemption to do so. Please see the “ Repeat Infringer Policy” below.

B.  Repeat Infringer Policy

Under the appropriate circumstances we will terminate the privileges, account(s) and/or membership of users/Customers that are repeat infringers. We will review the circumstances of each situation and the decision to terminate will be at the sole discretion of our Designated Agent based on the number of complaints against that User and the overall circumstances. We generally classify a repeat infringer when we receive more than 1 copyright infringement notifications over a period of 12 months from the same IP Address or account. A complaint/violation will not be assessed against the User if the User has filed a counter-notice of infringement, and there are no further legal actions from the copyright owner or owner’s agent.

Each User understands, acknowledges and agrees that if his or her account or membership is terminated pursuant to this DMCA Copyright Infringement Policy, the User will not attempt to establish a new account or membership under any name, real or assumed, and the User further agrees that by opening a new account for membership after being terminated pursuant to this Policy, he/she will have violated this Policy and TOU and shall indemnify and hold us harmless for any and all liability that we may incur.

C. How to Appeal the Removal of Content with a Counter-Notice If You Believe the Content Was Not Infringing

If you are a User who posted content that was removed in response to a notice of infringement and you believe that such content was removed due to a mistake or misidentification, you may request that we restore the posting or cease blocking access to the content by sending us a written communication via postal mail or email to our Designated Agent for receiving notices of infringement (see above for our Designated Agent’s contact information). This counter-notice must include substantially the following information:

• A physical or electronic signature of the owner or licensee of the removed or disabled content on the Sites or Service;
• Identification of the content that has been removed or to which access has been disabled and the location on the Sites or Service at which the content appeared before it was removed or access to it was disabled.
• The statement: “I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.”
• The User’s full name, postal address, telephone number and email address (if applicable), and the statement: “I consent to the jurisdiction of the Federal District Court for the district in which my address is located,” or if the User’s address is outside of the United States, for any judicial district in which  or our appropriate subsidiary may be found, and that the User will accept service of process from the person who provided notification of copyright infringement under 17 U.S.C. § 512(c)(1)(C) or an agent of such person.

When we receive a counter-notice that complies with these requirements, we will forward it to the person who submitted the original claim of copyright infringement. Please note that when we forward the counter-notice, it will include your Personal Information. By submitting a counter-notification, you consent to having your Personal Information revealed to a third party.

We also reserve the right, but not the obligation, to restore the content that was removed or to allow access to the content. As stated in this Agreement, we can at our discretion remove any content for any purpose at any time. If we receive a counter-notice from the User that posted the content subject to a claim of copyright infringement, we will take the following actions: (a) We will forward a copy of the counter-notice to the person who sent the notice of infringement and inform him/her that the removed content may be restored or we may allow access to the material in ten (10) business days; and (b) If during those 10 business days, the person who sent the original notice of infringement notifies us that he/she has filed an action seeking a court order to restrain the User from infringing activity relating to the content on our Services, we will not restore or allow access to the content. (c) Otherwise, we may restore the content and allow access at our sole discretion.

However, as a User, you acknowledge, understand and agree that we generally retain the right to modify, move, remove, block access to, replace or decline to restore content at any time for any reason without notice to or any liability to the posting User.

Please contact us at management@pcinv.com if you have any questions regarding this DMCA Copyright Repeat Infringer Policy. Do NOT send notices of infringement to this email address, see the above contact information for our DMCA Designated Agent.

6. Prohibited Uses

Please see our Acceptable Use Policy in the General Terms of Service Contract for acceptable and prohibited use of the Services. You may not use the Sites to break the law, violate an individual’s privacy, infringe our or any person or entity’s intellectual property or any other proprietary rights, or encourage or induce anyone else to do the same. You may use the Sites only for lawful purposes and in accordance with this Agreement. You agree not to:

• Use the Sites in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries);
• Use any device, software or routine that interferes with the proper function, security, or availability of the Sites;
• To impersonate or attempt to impersonate , a  employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names or social networking IDs associated with any of the foregoing) via the  Sites;
• Engage in unauthorized “scraping” or “spidering,” or harvesting of Personal Information, or use any unauthorized automated means to compile information; and
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Sites, or which, as determined by us, may harm , the Sites, or users of the Sites, or expose  or users to liability.

7. Indemnity

All the things you do and all the information you submit to the  Sites remain your responsibility. Specifically, you agree to hold , our Affiliates, officers, directors, shareholders, employees, agents, representatives, Operational Service Providers, and licensors harmless from and defend each of them against any claims, costs, damages, losses, expenses, government investigations or enforcement, and any other liabilities, including attorneys’ fees and costs, arising out of or related to your access to or use of the Sites, your violation of this Agreement, and/or your violation of the rights of any third party or person.

8. No Warranties

The Sites are provided “as is” and without warranty of any kind. To the maximum extent permitted by law, , our Affiliates and Operational Service Providers disclaim any and all warranties, express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights, or any other warranty, condition, guarantee or representation, whether oral or electronic. You understand, acknowledge and agree that you are solely responsible for any damage to your computer or mobile device or loss of use. We do not guarantee that the Sites will always work properly.

9. Limitation of Liability

We shall not be liable for any special, consequential, indirect, incidental, punitive, reliance, or exemplary damages, whether in tort, contract, or any other legal theory, arising out of or in any way connected with this Agreement or your use of or attempt to use the Sites, including but not limited to damages for lost profits, goodwill, use, or loss of data. This limitation of liability shall not be affected even if we have been advised of the possibility of such damages. Some states do not allow for the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above exclusions may not apply to you. You may have other rights that vary from state to state.

You agree to release us, our Affiliates, Operational Service Providers, and each associated director, officer, employee, shareholder, agent, representative and licensor, from claims, demands and damages (actual and consequential), of every kind and nature, known and unknown, disclosed or undisclosed, arising out of or in any way connected to your use of the Sites.

10. Governing Law

Any claim or dispute between you and us arising out of or relating to this Agreement, in whole or in part, shall be governed by the laws of the State of Washington without respect to its conflict of laws provisions. We agree and you agree to submit to the personal jurisdiction and venue of the state court located in Benton County, Washington.

11. Severability and Enforcement

If any provision of this Agreement is held invalid or unenforceable, that provision will be modified to the extent necessary to render it enforceable without losing its intent. If no such modification is possible, that provision will be severed from the rest of this Agreement.

If we do not enforce any right or provision in this Agreement, that is not to be deemed a waiver of our right to do so in the future.

12. Entire Agreement and Headings

This Agreement is incorporated by reference in the Service Contracts and such documents consist of the entire agreement between you and us concerning the Sites. It supersedes all prior or contemporaneous agreements between you and us.

The headings in this Agreement are for convenience and do not control any of its provisions.

Copyright © 2020, EV Holdings 1 LLC D/B/A , Internet Xpress. All Rights Reserved.

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1. “Acceptable Use” of Company’s IAS is hereby defined as the normal activities associated with the use of the Internet, including without limitation to usage of the Company Networks and any other facilities for accessing the World Wide Web, Internet Relay Chat, USENET Newsgroups, Email, and other Internet features. Depending on the account type, this may include: File storage on Company’s servers for Subscriber’s own personal web page and file access area (FTP), etc.
2. Activities specifically prohibited by Company include, without limitation, the following:

1. Background and/or server-type applications – Including without limitation to IRC bots, HTTP servers, MUDs, and any other harmful process which were initiated by the Subscriber that continues execution on the system upon Subscriber logout. FCC authorized smart home systems and IoT devices are excluded from this prohibition.
2. Long-term storage of data – Long-term storage of data is referred to as the storage of files which are not used regularly in an account for an extended period of time. This specifically includes, without limitation, programs such as shareware programs which the Subscriber may download to their account for purposes of transferring to their home/business computer(s)/device(s). Such programs should be removed at such time as they are successfully transferred to the Subscriber’s own system(s).
3. Flooding or abuse of other users – Flooding is a fairly common occurrence on the Internet, and one which is dealt with strictly by Company. Flooding takes place in numerous ways, including, without limitation, ICMP flooding, mail bombing (sending large amounts of email repeatedly to a person for purposes of harassment), phishing, mass mailings to multiple addresses via bulk email not in compliance with the federal CAN-SPAM Act, MSG/CTCP flooding on IRC, as well as other, less common methods. “Bulk Email” is defined as the same or similar email messages sent to more than twenty-five (25) recipients.
4. Attempts to compromise system and/or network security – Programs such as packet sniffers, password crack programs, and similar utilities found to be running from Subscriber’s account are prohibited. This also includes attempts to hack into non-Company systems.
5. Sharing of accounts – Sharing Subscriber’s IAS with another party for purposes of avoiding payment for a second Service is strictly prohibited. Subscriber may connect multiple computers/devices within a single location to Subscriber’s modem, router, and/or radio to access the Internet Service, but only through a single Company-issued IP Address.
6. PPP/SLIP emulation software – Since PPP/SLIP is a product offered by Company, Subscribers desiring such access are required to sign up for that service rather than attempting to emulate it by software. Any such software will be removed from Subscriber’s account by Company immediately when found.Bulk broadcast data – This includes flood pinging, broadcast pinging, multicast, or IGMP use outside of the private network.
7. Port scanning – Use of any application, software, or technique to scan any host’s ports.
8. Conducting business through a residential account – The residential single-Subscriber Internet accounts provided by Company are designed for the home/casual Subscriber and may not provide the level of service, capacity or speed required for conducting business. Therefore, conducting business with a residential account is not advisable. Please contact a Company customer service representative to upgrade to a commercial account.
9. Excessive use of system resources – This includes without limitation the continued use of programs or commands which take a large amount of system resources, be that processor time, memory, network bandwidth, and/or drive space on the host system. Subscriber may not resell or redistribute Service.
10. Email abuse – Email abuse typically comes in one of three forms, the transfer of a message to unsolicited individuals not in compliance with the CAN-SPAM Act, the sending of harassing and/or threatening messages to other users, and the forging of email addresses so as to make the email appear to be from another user.
11. USENET news abuse – Similar to email abuse, includes forging of addresses, harassment/threats, the posting of the same message to multiple newsgroups (spamming), as well as the posting of information in groups where it is not relevant and unwanted.
12. Pyramid/money-making schemes – Such activities as the transfer of information or solicitation of persons via the Internet in an attempt to extort money or other valuables or the use of pyramid/chain letters are all prohibited.
13. Pirated software – Pirated software is defined as the illegal exchange of software for purpose of avoiding the purchase of said software by the individuals involved. Such activities are prohibited by Federal law and are thus not allowed in any form on Company. Such prohibition also includes the unauthorized copying of copyrighted material including, without limitation to digitization and distribution of photographs from magazines, books, or other copyrighted sources and copyrighted software. The exportation of software or technical information in violation of U.S. export control laws is strictly prohibited.
14. High-traffic websites – Residential Internet service is intended to provide access to individuals only. As most individuals primarily download content, rather than upload it, the performance for everybody on the systems is optimal. However, some individuals occasionally choose to host content on their account that could degrade performance for other users. Due to such circumstances, Company may have to implement certain limitations on the amount of web hosting traffic an individual Subscriber’s residential account can receive.
15. Storing Distributing or Transmitting unlawful content– Subscriber is prohibited from storing, distributing, or transmitting any unlawful content through the Service. Examples of unlawful content include without limitation direct threats of physical harm, child pornography and copyrighted, trademarked and other proprietary material used without proper authorization. Subscriber may not post, upload or otherwise distribute copyrighted content without the consent of the copyright holder.
16. Storing Distributing or Transmitting other unlawful material – Subscriber may not store or distribute certain other types of material on Company’s servers. Examples of other prohibited material include without limitation software, applications and programs containing viruses, Trojans and other tools or technology that would compromise the security of Company or others.

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Effective Date: January 1, 2025

This Terms of Service Agreement ("Terms"), together with our Privacy Policy, Open Internet Policy, and DMCA Copyright Process, is a binding agreement between you ("Subscriber") and Preferred Networks Inc DBA Rango Broadband ("Company," "we," "us"). By using our services, you agree to these terms and any applicable additional terms, including those for new services.

Key Terms

• Dispute Resolution: By agreeing to these Terms, you accept arbitration for resolving disputes, waiving jury trials and class actions.
• Scope of Services: These Terms govern our Internet Access Service (IAS) and other wireline, data, and VoIP services for individual and commercial subscribers.
• Updates: We may update these Terms and related policies periodically. Subscribers will be notified of significant changes and can request current versions of these documents at any time.

General Conditions
Subscribers must be of legal age to form a contract. For commercial accounts, the signer must have the authority to bind the organization.

Protection Plan

Our Protection Plan provides comprehensive coverage, including:

• Unlimited Service Calls: Available every year while subscribed for issues caused by subscriber actions, including:some text
  • Subscriber device damage
  • Weather-related damage
  • Equipment relocation

• Opt-Out Option: You may opt out at any time by contacting us.
• Abuse Policy: Excessive abuse of this program may result in service cancellation at our discretion.
• Service Call Limit: Each service call is limited to two hours. Additional time will be billed at the standard rate.
• Exclusions: This plan does not cover service calls for tasks such as running additional wiring through a building, which will be billed on a Time & Materials (T&M) basis.

Service Term

• Residential/Commercial IAS: Month-to-month.
• Other Services (e.g., VoIP, Wi-Fi): Terms are communicated prior to start.

Payments and Fees

• Invoices: Due upon receipt. Past-due accounts are subject to collection costs.
• Credit Review: We may review your credit history, and service may be terminated if credit information is unsatisfactory.
• Security Deposits and Installation: Company may require a security deposit and will charge installation fees based on location and complexity.
• Monthly Billing: Invoices are emailed (or mailed for a $3 fee), and payments are accepted via cash, check, credit card, or ACH.
• Late Payments: Payments over 30 days past due may result in service suspension and incur reactivation fees.
• Returned Payments: A $25 fee applies to returned ACH/check payments.
• Taxes and Fees: Subscriber is responsible for all applicable taxes and fees.

Equipment and Service Requirements

1. Subscriber Equipment: The Subscriber is responsible for providing their own devices to connect to the Service. Company may, at its discretion, update Subscriber's equipment remotely or onsite as needed, but has no obligation to maintain or repair third-party equipment. Subscribers must ensure that their equipment does not damage Company equipment or networks and agree not to alter or tamper with Company equipment.
2. Company Equipment: Company equipment provided for the Service remains Company property and may include refurbished items. Company retains the right to retrieve its equipment upon service termination within 15 days. If equipment is not returned, is damaged, or lost, the Subscriber will incur a replacement fee determined by Company.
3. Access to Subscriber’s Premises: Subscriber allows Company or its contractors access to their premises to maintain or retrieve Company equipment as needed, with notice unless in an emergency.
4. Service Level: In case of service outages beyond 24 hours due to Company issues, Subscribers may request a prorated credit. Company also uses network management tools to enhance network efficiency and reserves the right to correct errors in service pricing or descriptions.

Subscriber Obligations

1. Use Restrictions: Subscribers may not transfer, resell, or sublicense the Service. For Individual Subscribers, use is limited to immediate household members; for Commercial Subscribers, use is limited to authorized employees at the service address.
2. Account Responsibility: The Subscriber is responsible for any use of the Service, including by others using their equipment or account. Subscribers must maintain power to Company equipment, as damage from lack of power will be the Subscriber’s responsibility.
3. Security and Maintenance: Subscribers must use and maintain antivirus, firewall, and system updates on their equipment to protect both their devices and the Company network. Company disclaims any liability for damages due to a lack of these protections.
4. Resale and Competition: Resale of the Service or any competition with Company services is prohibited without a specific reseller agreement.
5. Data Backup: Subscribers are responsible for data backups, as Company is not liable for any data loss.
6. IP Address: Subscribers do not own any IP address provided by the Company.
7. Equipment Protection: Subscribers bear the risk for any damages to Company-provided equipment in their possession, including damages from theft or natural events like floods or lightning.

Subscriber's Representations and Warranties

1. Accuracy of Information: Subscriber ensures that all personal and payment information provided to Company (collectively, “Subscriber Information”) is accurate and current. Any changes to Subscriber Information must be promptly updated to avoid a breach of this agreement.
2. Permissible Use: Subscriber agrees not to use the Services to infringe on third-party rights, violate laws, or transmit harmful or offensive content. Impersonation, unauthorized data access, and virus transmission are prohibited.
3. Equipment Installation Compliance: Subscriber is responsible for ensuring that installation of Company equipment complies with local codes, HOA rules, and other applicable regulations. Any fines for non-compliance are the Subscriber’s responsibility.

4.    Speed Packages: Subscriber understands all packages are “Up to Speeds” and may vary by location depending on package, location, distance and technology used to bring service into the subscriber’s location.

Terms for Subscriber Material

1. Investigation of Violations: Company may investigate potential Terms of Service violations, examining Subscriber material stored on its servers. Company may suspend accounts or remove material during the investigation and may take further action if a violation is confirmed, potentially leading to criminal or civil liability.
2. Content Responsibility: Subscribers are responsible for determining if content is public domain. Any unlawful content storage or distribution could result in civil and criminal liability.
3. Content Removal: Company may remove content that infringes on third-party copyrights if notified under the Digital Millennium Copyright Act.
4. Termination of Service: If the Service is terminated, Company may delete all Subscriber materials, including personal websites and email, immediately.

Acceptable Use Policy

1. Permitted Activities: Acceptable use includes typical internet activities such as web browsing, email, and limited personal web hosting, according to the account type.
2. Prohibited Activities:some text
   • Running unauthorized background/server applications (except smart home/IoT devices).
   • Long-term data storage of rarely used files.
   • Abusive activities like ICMP flooding or phishing.
   • Attempted security compromises or unauthorized access.
   • Account sharing to avoid payment.
   • Excessive system resource use, port scanning, or prohibited business use on residential accounts.
   • Unauthorized email and USENET abuse, including spamming and harassment.
   • Illegal schemes, pirated software, high-traffic websites impacting network performance, and unlawful content (e.g., threats or unlicensed material).

Subscribers violating these rules may face account restrictions or termination and legal consequences for activities like fraud, copyright infringement, or security breaches.

11. Privacy Policy

Company’s Privacy Policy governs the collection, use, disclosure, and security of Subscriber’s Personal Information, Non-Personal Information, and Customer Proprietary Network Information (“CPNI”) (collectively, “Subscriber Information”). Subscriber acknowledges and agrees that they have: (1) received a copy of the current Privacy Policy and (2) agree to be bound by its terms. Subject to the notice provisions in Section 18(h), Company may update the Privacy Policy at any time without prior consent. Company will provide notice of changes, and continued use of Services following such notice indicates Subscriber’s acceptance of these changes, except where additional steps are required by law. Updates or amendments are incorporated by reference into these Terms of Service.

12. Subscriber Security and Passwords

Company may require Subscriber to use a username, password, or other procedures to verify identity when accessing account information, making changes to Service, or performing other functions through authorized channels. Commercial Subscribers may designate an authorized user (“Authorized User”) in writing, including by email, who can access account information and make certain changes. Subscribers are solely liable for actions taken by anyone with access to their account.

• Individual Subscribers: Accounts are for personal use only and passwords should not be shared.
• Commercial Subscribers: Only authorized personnel should have access to passwords.

Security Measures
Company will provide or reset passwords to protect Subscriber accounts. If account security is compromised, Company will issue a new password after verifying Subscriber’s identity. Insecure passwords may prompt Company to require a stronger password, and repeated security issues may result in account termination.

Subscribers are responsible for the security of their devices, data, and account credentials. Company recommends using and updating antivirus, anti-spyware, firewall software, and encrypting data where feasible.

Subscribers may not use the Service to compromise security or tamper with Company’s networks or equipment, nor distribute tools for compromising security. Company may release the login names and IP addresses of Subscribers involved in security breaches to system administrators at other websites or law enforcement authorities as applicable.

13. Termination

Company reserves the right to terminate or suspend access to Services or any portion thereof at any time without notice. Company may terminate Subscriber’s account if it believes, at its sole discretion, that Subscriber has breached these Terms of Service. Operational Service Providers, who support Company’s Services, may also have access to Subscriber accounts.

Subscriber’s Termination Rights
If Subscriber cancels Service, Company will not refund any monthly fees for the cancellation month unless required by state law. The subscriber will need to provide a 30 day notice of service termination.

Termination requests can be sent via email, U.S. mail, through the customer portal, or by contacting Company. Upon termination, Subscriber agrees to pay any outstanding balance and return any Company Equipment within 15 days or pay the Equipment Replacement Price.

Company may terminate Services for unpaid dues, harassment of Company personnel, or violation of Terms. No refund will be granted upon account suspension or termination, and Company will not return Subscriber data stored on Company servers.

14. Disclaimer of Warranties

SUBSCRIBER AGREES THAT USE OF THE SERVICES AND COMPANY EQUIPMENT IS AT THEIR SOLE RISK. THE SERVICE AND EQUIPMENT ARE PROVIDED “AS-IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, UNLESS SPECIFIED IN SECTION 3, IF APPLICABLE. COMPANY AND RELATED ENTITIES DO NOT WARRANT:

• Uninterrupted, timely, or secure use of Service;
• Service will meet Subscriber requirements;
• Service will be error-free or free from harmful components;
• Security of Subscriber data or prevention of unauthorized access.

Company is not responsible for damage to Subscriber’s system or data resulting from any security software or lack thereof.

Company does not guarantee a specific amount of bandwidth or speed, as these depend on several factors such as equipment, terrain, location, and network traffic. Services may also require physical arrangements that are subject to availability.

15. Limitation of Liability

Statute of Limitations: Subscriber must bring any claim related to the Services within one year of the event giving rise to the claim.

a. Limitation of Liability: To the fullest extent allowed by law, Company and associated entities are not liable for indirect, incidental, or consequential damages. If any part of this limitation is deemed invalid, Company’s maximum liability is capped at $100. Certain state laws may affect these limitations.

b. Exclusions: Company is not liable for:

• Any amount over $100
• Third-party fees or incidental charges
• Data loss or security breaches
• Matters beyond Company's control
• Interference or incompatibility with non-voice systems, or actions of other carriers
• Subscriber's use of Service for high-risk or prohibited activities.

c. This limitation of liability remains effective even after termination of the Terms of Service.

16. Agreement to Arbitrate

Subscriber and Company agree to resolve all disputes via arbitration, intended to cover all aspects of the relationship. By agreeing to these Terms, both parties waive the right to a jury trial or class action.

a. Notice Requirement: Prior to arbitration, the initiating party must send an Arbitration Notice detailing the dispute and desired resolution. If no agreement is reached within 60 days, arbitration may commence.

b. Arbitration Procedure: Arbitration will follow AAA Rules and take place in Humboldt County, Nevada, unless agreed otherwise. The initiating party covers arbitration costs.

c. Scope of Arbitration: Arbitrators may only award relief to individual parties. Class or representative proceedings are prohibited without mutual consent.

d. Future Changes: Subscriber may reject future changes to this arbitration clause (except for address updates) by notifying Company in writing within 30 days of the change.

17. Indemnification

Subscriber agrees to indemnify, defend, and hold harmless Company, its affiliates, and licensors ("Company Indemnitees") from all losses, damages, and claims (including legal fees) arising from Subscriber's use of the Service, violation of these Terms, or infringement on third-party rights. Company may assume control of defense, with Subscriber's cooperation, in any matter requiring indemnification.

18. General Provisions

• Entire Agreement: These Terms and incorporated documents represent the entire agreement regarding the Service and supersede all prior understandings.
• Third-Party Beneficiaries: Affiliates and licensors of Company are intended beneficiaries of these Terms; otherwise, no third-party rights are created.
• No Agency: No partnership, agency, or employment relationship is created by these Terms.
• Force Majeure: Company is not liable for failures due to circumstances beyond its control.
• Governing Law: Nevada law governs these Terms, with exclusive jurisdiction in Humboldt County, Nevada, except for arbitration requirements.
• No Waiver: Failure to enforce any right does not waive it. Invalid provisions are severable, and the remaining Terms remain enforceable.
• Amendments: Company may modify these Terms by posting changes on its website or notifying Subscriber. Continued use of the Service implies acceptance.

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This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rango Broadband Inc., 297 Kingsbury Grade Stateline, NV 89449.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Nevada, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Rango, accessible from https://rango.net
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

• Type: Session Cookies
• Administered by: Us
• Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

• Type: Persistent Cookies
• Administered by: Us
• Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

• Type: Persistent Cookies
• Administered by: Us
• Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@rango.net

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